Frequently Asked

• Will you write an article about my premium venue ?

  If your venue fits our editorial themes, our team will do their best to include it in relevant roundup articles as an added benefit for our Premium Venue clients. Please note that while this extra exposure is a perk of Premium Listing, it does not include standalone articles, which are a separate service. For dedicated article promotions, check out our Wechat Content options.

  For high-end, SEO-optimized branded stories crafted by our editorial team, consider our Brand Story, perfect for strong Google ranking and long-term exposure.

  We look forward to creating content that connects with our readers and appreciate your partnership in making it happen.

• Can I submit the venue description or tell SmartShanghai what to write? What's the Editor's Description?

  Editors Descriptions are, as it says, a description of your venue written by our professional Native Editor. The description is neutral, descriptive, informative, as a service to our users. You may let us know what you think is important for our readers to know about the venue, but ultimately it's up to our discretion what we write. However, in a Premium Venue Listing you also have the ability to show your own description in which you can describe your business in your own words. 

• Will I get to see how many users view my Premium Venue Listing or the data report of my Advertising?

  Absolutely! As our esteemed Premium Venue Listing or advertising client, we are delighted to offer an upgrade to your SmSh user account, granting you access to valuable data regarding your listing and banner ads. This feature enables you to track the number of users who have engaged with your listing by clicking on it.

  It's important to note that while your listing will be visible across various platforms, including our iOS/Android app, the WeChat MiniProgram, and the website, we regret to inform you that, presently, we are unable to provide comprehensive data from the WeChat MiniProgram. Consequently, the current reporting may not be 100% accurate and may slightly underestimate the actual engagement figures.

  We are continuously working on refining our tracking capabilities to ensure the most precise and comprehensive data insights for your business. Your trust and partnership are of utmost importance to us, and we remain dedicated to providing you with the best possible service.

   

• Where will my listing show on top ?

  Unless a user chooses to browse listings by distance, all our listings are ordered in the following way: Gold listings show on top, Premium listings by popularity, then Free listings are ordered by popularity. Gold listings can select one category in which they will appear as the first result, and four more categories where they will appear in one of the top spots. Besides that, your listing will be shown with priority in searches and when users browse venues by location. And your listing will appear with a larger image so that it stands out from other listings.

• If I don't need venue photography, Can I exchange that for something else or get an additional discount?

  If you already have your own photos and don't need the venue photographer, you can exchange that item for an additional 3 weeks of Big Box banner advertisement space. Unfortunately, we cannot further discount the starter package price.

• How many new customers will I get ?

  Upgrade to a Premium Venue Listing to dramatically increase your visibility on SmartShanghai. Your venue will appear more often in recommendations, reaching a broader international audience and up to 10x more readers, helping you attract new customers.

  Please note: while more exposure is guaranteed, actual conversions depend on your offerings’ appeal and market demand. Some categories naturally see higher traffic than others. We remain transparent and don’t manipulate statistics, so we can’t promise exact customer numbers – but this upgrade ensures your venue gets maximum reach and opportunity.

  We value your trust and are here to support your growth.